Reference

Your Rights and Our Legal Commitments

At 1ev, our legal terms exist to be clear and fair — not buried in small print.

Terms of UsePrivacy PolicyCookie PolicyAccount SecurityData Retention
1ev Your Rights and Our Legal Commitments
LEGAL CONTACT

How to Reach Our Legal and Compliance Team

If you have a question about our terms, wish to exercise a data right, or need clarification on how a specific policy applies to your account…

Email Support Send your legal query or data request to our dedicated address at [email protected].
Live Chat Our live chat team can direct urgent legal or account questions to the right…
Formal Written Notice For formal legal notices or dispute escalations, contact us through our registered correspondence address…
ACCOUNT AND DATA PRACTICES

How 1ev Handles Your Data and Protects Your Account

We are specific about what data we collect, why we collect it, and how long we keep it.

Data We Collect

We collect your name, contact details, payment method identifiers (such as UPI IDs or Paytm-linked numbers) and activity logs. This data is used strictly for account operation, fraud prevention and legal compliance — nothing more.

Cookie Practices

We use functional cookies to keep your session active and analytics cookies to understand how the lobby is used. You can adjust non-essential cookie preferences at any time through the settings panel in your account.

Data Retention

Account data is retained for the period required by applicable law after account closure. Transaction records linked to UPI, Paytm or PhonePe are held for the duration mandated by financial regulations in India.

Account Security

Your account is protected by password hashing, two-factor authentication options and session timeout controls. We monitor for unusual login patterns and may temporarily restrict access if anomalous activity is detected on your account.

Your Data Rights

You have the right to request a copy of the personal data we hold about you, ask for corrections, or request deletion where legally permitted. Submit a request via [email protected] and we will respond within five working days.

Third-Party Sharing

We do not sell your personal data. We share it only with payment processors like UPI networks, Paytm and PhonePe, fraud detection partners, and authorities when legally required — each under strict data processing agreements.

Common Legal Questions About Your Account

These answers address the legal questions we receive most often. If your question is not covered here, reach out via live chat or email and our team will provide a specific written response.

Your account is governed by the terms set out in our Terms of Use document, which specifies the applicable jurisdiction. Use of the platform is subject to and available only where local law in your region of India permits it.

Email [email protected] from the address linked to your account, stating clearly that you are making a data access request. We will compile and send your data within five working days of verifying your identity.

Yes, where deletion is permitted by law. Some transaction and identity records must be retained for the period required under Indian financial regulations. We will confirm exactly what can be deleted and what must be retained when you make a request.

Payment identifiers such as UPI IDs and Paytm-linked numbers are retained only for the legally required period after account closure, then securely deleted. They are never shared with third parties for marketing purposes at any point.

We send an email notification to the address on your account whenever material changes are made to our Terms of Use or Privacy Policy. The updated document is also published here at 1ev.club/legal/ with a clear revision date.

Send a written dispute to [email protected] with your account ID and a description of the decision you are contesting. Our compliance team will review the matter and provide a written response within five working days of receiving your submission.

Yes. Legal correspondence is handled separately from general customer support and is accessible only to staff with a direct need to resolve your matter. We do not use your legal queries for marketing or profiling purposes.