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How 1ev Handles Your Personal Data

At 1ev, we treat your personal data with the same care we bring to every part of your account experience — collected only for clear purposes, stored securely…

No data selling — everAccount-level data access on requestUPI, Paytm & PhonePe transaction privacyEncrypted data storageJurisdiction-compliant data handling

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What This Policy Covers and Why

1ev Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies to all personal data processed when you create and use a 1ev account, including data generated during deposits and withdrawals via UPI, Paytm or PhonePe. We collect information such as your name, contact details, payment identifiers and device data solely to operate

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your account, process transactions and keep your session secure. Your access to 1ev and the applicability of this policy depend on local law and are available where local law permits. We do not process data for purposes beyond those stated here without seeking fresh consent from
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you. Data related to UPI handles, Paytm wallet IDs and PhonePe tokens is stored in encrypted form and is never shared with advertising networks. If you have questions about jurisdiction-specific rights, our support team can point you to the relevant section of this document.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Data Protection Team

If you want to exercise any right under this policy — access, correction, deletion or portability of your data — our privacy support team is the…

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security at 1ev

Every layer of how we handle your data — from the moment you enter a UPI ID to the moment a withdrawal lands in your Paytm wallet — is designed to keep…

Data Collection

We collect only what is necessary to run your account: name, contact details, verified payment identifiers for UPI, Paytm or PhonePe, and device data used for fraud prevention. No additional data is collected without your explicit consent.

Cookie Use

Cookies on 1ev fall into two categories — essential cookies that keep your session active and preference cookies that remember your lobby settings. You can manage preference cookies at any time through your browser or account settings page.

Account Security

Your account credentials are hashed using industry-standard algorithms. We also support two-factor authentication for login, so even if your password is compromised, your account and linked payment methods remain protected.

Data Retention

We retain your personal data for as long as your account is active, plus the period required by applicable Indian financial regulations for transaction records. Once retention periods expire, data is securely deleted or anonymised.

Your Rights

You may request access to your data, ask us to correct inaccuracies, request deletion where no legal retention obligation applies, or ask us to port your data to another service. Submit these requests through the Help Centre or by email.

Third-Party Sharing

We share data only with payment processors (such as UPI networks, Paytm and PhonePe gateways) and fraud-prevention partners strictly necessary to complete your transactions. We do not sell, rent or trade your data with marketers.

Common Questions About Your Privacy at 1ev

The questions below address the privacy topics our account holders ask about most — from what data we hold and how long we keep it, to how to request changes and what happens to your payment details when you close your account.

We collect your name, email address, phone number and a verified identity document for account creation. When you add a payment method — UPI, Paytm or PhonePe — we also store the associated payment identifier in encrypted form to process your transactions.

Your UPI handle, Paytm wallet ID or PhonePe token is shared only with the payment gateway required to complete your specific transaction. It is never passed to advertising partners, data brokers or any unrelated third party under any circumstances.

Log in to your account, open the Help Centre and submit a data access request under the Privacy section. Alternatively, email our privacy team with your registered address. We will verify your identity and send your data summary within five working days.

Yes. You may request deletion of your personal data at any time. We will remove or anonymise the data unless we are required to retain specific records under applicable Indian financial or anti-money-laundering regulations, in which case we will explain the retention period.

Account data is kept for the duration your account is active. Transaction records — including UPI and Paytm payment logs — are retained for the period mandated by Indian financial regulations. After that period, records are permanently deleted or anonymised.

We use essential cookies to maintain your login session and preference cookies to save your lobby settings. Essential cookies cannot be disabled without affecting account function. Preference cookies can be turned off in your browser settings or the account preferences page at any time.

Contact our privacy support team first via live chat or email — we aim to resolve concerns within five working days. If you remain unsatisfied after our response, you may escalate to the relevant data protection authority applicable under local law where you reside.

How 1ev Handles Your Personal Data

Reach Our Data Protection Team

Data Handling, Cookies and Account Security at 1ev

Data Collection

Cookie Use

Account Security

Data Retention

Your Rights

Third-Party Sharing

Common Questions About Your Privacy at 1ev

01 What personal data does 1ev collect when I open an account?

02 Is my UPI or Paytm payment data shared with anyone?

03 How do I request a copy of the data 1ev holds about me?

04 Can I ask 1ev to delete my personal data?

05 How long does 1ev keep my account and transaction data?

06 What cookies does 1ev use and how can I control them?

07 Who should I contact if I believe my privacy rights have been violated?

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